Customer FAQs

What services does DrMoves provide?

DrMoves specializes in residential moves, commercial relocations, packing services, storage solutions, and furniture assembly/disassembly.

How do I book a move with DrMoves?

Booking is easy! You can book online through our website, call our customer service, or send an inquiry via email.

What areas does DrMoves serve?

We provide moving services in multiple cities and regions. Contact us to confirm if we cover your location.

Can I get a free moving estimate?

Yes! We offer free, no-obligation quotes based on your moving requirements. Simply fill out our quote request form or call us for details.

Do you offer same-day or emergency moving services?

Yes, we offer last-minute and same-day moving services depending on availability. Contact us as soon as possible for urgent requests.

Do I need to be present during the move?

Yes, we recommend that you or a trusted representative be available to oversee the process and provide any necessary instructions.

What items should I move myself?

We advise customers to personally transport important documents, jewelry, cash, and essential medications.

What items are not allowed for transport?

We cannot move hazardous materials, explosives, perishable goods, pets, and illegal substances. Contact us for a full list of restricted items.

Do you offer packing services?

Yes! We provide full packing, partial packing, and fragile item packing using high-quality materials for maximum protection.

What happens if there’s bad weather on moving day?

Our team is trained to handle moves in various conditions. However, in cases of extreme weather, we may reschedule for safety reasons.

How long does the moving process take?

The duration depends on the size of the move, distance, and complexity. A standard local move usually takes 3–6 hours.

Will you disassemble and reassemble my furniture?

Yes! Our movers can disassemble and reassemble furniture as needed. Please let us know in advance if you require this service.

Can I ride in the moving truck with my belongings?

Unfortunately, for insurance and safety reasons, we do not allow customers to ride in the moving truck.

What if something gets damaged during the move?

We take utmost care in handling your items, but in the rare event of damage, please contact us immediately to file a claim.

Do you offer storage solutions?

Yes! We provide short-term and long-term storage solutions for customers who need extra space before moving into their new home.

What payment methods do you accept?

We accept cash, credit/debit cards, online payments, and bank transfers. Contact us for specific payment options.

What is your cancellation policy?

You can cancel or reschedule your move, but we recommend notifying us at least 48 hours in advance to avoid cancellation fees.